Support
From sample testing and equipment selection to installation, training, maintenance, and spare parts supply, we provide comprehensive support throughout the entire equipment lifecycle.
Comprehensive support from equipment selection to solution implementation, helping you choose the right equipment and maximize your investment value.
We welcome customers to send their actual bottles, boxes, labels, or other packaging samples to our factory for testing. Our engineering team conducts professional labeling tests to evaluate equipment compatibility and labeling performance.
Free sample testing and real-product verification
Labeling performance & technical assessment
Customized equipment recommendations
With years of experience in labeling machine R&D and customization, our technical team develops equipment solutions based on your specific production layout, speed, and automation requirements.
We help you scientifically evaluate expected production capacity to select the most efficient and cost-effective equipment configuration for your industry (Beverage, Seasoning, Pharmaceutical, Daily Chemical, etc.).
Professional on-site installation services to ensure smooth integration into your production line.
Free on-site setup & configuration
Production line integration
Initial performance testing
Free professional technical training during setup so your staff can operate independently.
Equipment operation & parameters
Safety procedures & precautions
Routine daily maintenance
Dedicated service team ready to assist via multiple communication channels.
Telephone & email assistance
Video communication guidance
Remote troubleshooting
We understand unexpected equipment downtime can hurt production. Our rapid-response after-sales system keeps you running.
After receiving a service request, our team responds within 1 hour to start troubleshooting.
On-site professional technical arrival within 24 hours if remote resolution fails.
Prompt on-site technician deployment within 48 hours for external locations.
Reliable spare parts supply is essential for long-term equipment operation. We maintain a stable inventory of commonly used spare parts and consumables in our modern R&D and manufacturing base.
Original factory-supplied parts for perfect compatibility
Stable inventory and fast order processing
Global shipping support to minimize downtime
We provide a 1-year quality warranty for our equipment (excluding human factors and normal consumable wear), covering free maintenance, on-site service, and technical training.
Free equipment maintenance during warranty
Lifetime technical support after warranty
Long-term partnership assurance
Deep industry expertise and customized manufacturing experience.
Independent production base with patented core technologies.
Multi-region service points for high-efficiency support.
Long-term cooperation with leading global enterprises.
A: Yes, Reyo offers high customization. Our engineers analyze your specific bottle types (irregular, round, square, conical) and design custom servo-driven systems and positioning modules to ensure precise labeling.
A: Bubbles and wrinkles usually relate to labeling pressure, speed matching, or label material. We guide you through remote video parameter adjustments or provide specialized "flexible labeling buffer modules" to optimize the application path.
A: We utilize imported high-precision sensors and advanced servo-drive systems. Every machine undergoes rigorous continuous testing before shipment, keeping precision errors within ±1mm at high speeds.
A: Not at all. Reyo machines feature a "quick-change tooling system." Core components allow for rapid manual adjustments or preset parameter recalling, usually completing size switches within 5 to 10 minutes without complex disassembly.
A: We operate a "1-hour response mechanism." We first assist via video/phone troubleshooting; if remote resolution fails, we immediately dispatch technicians to arrive on-site within 24 hours (provincial) or 48 hours (external).
A: We maintain a robust after-sales inventory. All core drive parts and sensors are standard industrial components. We guarantee long-term stable supply so you can purchase original factory parts directly from us.
A: Absolutely. Our machines integrate seamlessly with filling lines, coding printers, and shrink sleeve machines. We design customized automation integration layouts tailored to your factory space.
A: Within the 1-year warranty (excluding human-induced damage and normal consumables), we cover free equipment repairs, on-site service deployment, advanced operator retraining, and lifetime technical advice.
A: No need to worry. We provide comprehensive "turnkey" service. Once installation and testing are finished, we train your team thoroughly until they can independently operate, adjust, and maintain the equipment.
A: Built to strict industrial standards, Reyo machines have a typical operational lifespan of 8–10 years. Our modular, maintenance-friendly design minimizes routine upkeep to basic cleaning and lubrication, lowering total operating costs.
Would you like to ask us a question, are you looking for a contact person or do you need help with a problem? Then simply fill in our contact form. We will get in touch with you as soon as possible.
Dedicated To The Research And Development, Production, Sales, And After-Sales Service Of Automatic Labeling Equipment, We Are A Professional Manufacturer Specializing In High-Quality, High-Performance Automatic Labeling Equipment.
